Filters vs Features

Do you need a better noise filter?

I just read a two year old post by Chris Brogan that really struck a chord with me.

His post is about Twitter. But from a much broader perspective, at the heart of the discussion is the balance between filters (tools that help us block out some of the noise) and features (new apps, platforms, or products that supposedly add to our productivity, but can also be major sources of noise).

Both are necessary and useful. But I think we, as a marketplace and as an economy, are placing too much emphasis on the features.

Do you think there's a market for some new/better filters?

Friday Morning Quote

"Someone who gets better whenever he fails will always outperform someone who responds to failure by getting worse. This isn't something in your DNA, it's something you can learn or unlearn."

                                                                                           Seth Godin

6 Marketing Lessons from the WWE

My kids' dream job.

I have never considered myself a fan of professional wrestling. Never watched a wrestling match. Never cared.

But I have two small boys.

Those of you with kids, especially boys, are already chuckling to yourselves. For those of you who don't have kids, or boys, let me explain: Boys do not have varied interests. Rather, they go through what we poor parents refer to as "phases". During said phases boys obsess (perhaps that is too weak a word?) about whatever it is that they are currently into, be it Bob the Builder, Thomas the Train, Pokemon', Bakugan, Nerf Guns, Star Wars, or alas, World Wrestling Entertainment (WWE).

As you probably guessed by now, my two boys are 100%, certifiably, batshit-crazy-obsessed with the WWE. Therefore, I have spent my Friday nights for the past several weeks watching Friday Night Smackdown. I'm only slightly ashamed to say I kind of like it.

I tend to look at everything through a marketer's lens, and if nothing else, I have come to respect the incredible marketing machine that is the WWE. According to Wikipedia, the WWE has been in business since 1953 and now employees 585 people, has annual revenues of over $100 million, and holds almost half a billion dollars in total assets. It didn't get that way by being bad at marketing.

So, without further adieu, here are five marketing lessons from the WWE that we can all try to apply to our own businesses:

1) Be Bold - You'll never get to the head of the pack by following everyone else. You have to stand out from the crowd. We all talk about having a unique selling proposition, but the WWE is one of those unique organizations that has truly found its USP, fostered it, and ridden it to the top. The characters (also known as "wrestlers") they employ are not only unique, they're impossible to forget.

As a result, many have become household names and brands in their own right: Hulk Hogan, Andre the Giant, Randy Savage, Jesse Ventura. And more recently: The Rock, The Undertaker, Edge, Kane, Big Show, Ray Mysterio, and John Cena. Chances are you've heard of at least a few of these. If not, ask the nearest ten year-old. (Or just wait - they're probably coming soon to an arena, movie theater, or state capitol near you!)

2) Tell a Story - I'll let you in on a little secret that I've only recently learned - The WWE is not about wrestling! It's more like a soap opera for boys and young men, and it's all about the plot. When Kane and Edge face off in the ring, it isn't about who is the better wrestler, it's about how Edge is going to retaliate for the illegal choke slam that Kane pulled during his match with Otunga last week, or how Kane is going to retaliate for the kidnapping of Paul Bearer (see video below!). There is always a subplot for indoctrinated fans. The more you watch, the more you know, and the more you know, the more you want to watch. Does that sound like a recipe for success?

3) Be Unpredictable - In my limited viewing experience, often the opponents in a WWE match do not even finish their match (it's not about the wrestling, remember?). Right in the middle of a match, some new person will burst onto the stage (also known as a "ring"), and BAM! - the plot thickens. I'm often left asking my nine year-old, "What just happened?". But I can't say it isn't entertaining! You never know what is going to happen next, and that keeps the viewers (also known as "customers") coming back.

4) Be Controversial - A corollary to all of these storylines and subplots is that something controversial is always happening. Someone is always cheating, someone is always out to get someone else, and occasionally, someone even gets kidnapped and hog-tied (like I said, it's entertaining!). In the world of marketing, controversy = interest. Take all the interest you can get.

5) Have an Adversary - The first time I watched wrestling with my boys, I was shocked when, right in the middle of what looked like a pretty serious match, a gang of wrestlers in matching black and yellow shirts stormed the ring and proceeded to pummel both of the opponents who started the match! My nine year old explained to me that these guys are The Nexus - they're the bad guys (though if you really get into it - which I totally don't - they aren't really "bad" per se, they've just been shunned by the establishment and joined The Nexus as a way to get a leg up in this crazy world). But I digress...My point is, having antagonists is what makes a story interesting. Good guys would be boring if there weren't any bad guys. Maybe you should go out and try to make some enemies!

6) Don't Take Yourself Too Seriously - I bet you didn't know there are over thirty types of specialty matches in the WWE. Oh yeah - there's the Battle Royal, the Casket Match, the Inferno, Hell in a Cell, Lumberjack, Strap, Triple Threat, and my personal favorite, the Punjabi Prison! I have no idea what any of this means (though my 6 year old could tell you in frightening detail), and that's the point - you don't have to know what it all means to enjoy it, and every WWE fan knows that the rules will all be broken anyway, so just enjoy the show!

So...Indulge me and check out the three minute video below courtesy of WWE Fan Nation.
Is it stupid and pointless? Yes. Is it entertaining? Hell yes! Is it marketable? Apparenty so!

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The WWE, Friday Night Smackdown, The Nexus, wrestler names, and associated terms, names, or marks are registered trademarks of the WWE and/or its affiliates. Any trademarks and/or associated names or terms are used or mentioned herein for editorial purposes only.

Words for Hire: An Intro to Web Copywriting

Many people have a hard time writing about themselves. But as small business owners, we're also "do-it-yourself" types. So there is an inherent conflict when it comes to writing content for our own small business websites, blogs, and social media platforms.

Your website, blog, and social media presence are often the first thing your potential customers will see, and you only get a few seconds to make that crucial first impression. If your website, blog, and other copy hasn't been updated in a few months, chances are it needs to be. And if you let your website, blog, and social media copy grow inaccurate and obsolete, those potential new customers may pass you by.

"Your website, blog, and social media presence are often the first thing your potential customers will see, and you only get a few seconds to make that crucial first impression."

Far too often, small business owners write their own material, then forget about it. We've all come across a company website that was out of date and/or innaccurate, and chances are we went somewhere else rather than spend time trying to find the right information.

You already knew that, right? But who has the time to keep all of this stuff accurate and current?

Did you know there are people who will do this for you? Michelle Salater, owner of Written by Sumer, is one of those people, and I jumped at the chance to interview her about this incredibly useful service. Below is a transcript of our interview:

1. My readers and I are small business owners and "do it yourself" types. Most of us have never given much thought to hiring someone to write for us. Why should we?

Any business, no matter the size, should care about their marketing message because it is their unique, compelling message that attracts prospects and gets them to convert into paying customers. First impressions are everything, especially on the web. You have seconds to clearly convey what you do, whom you serve, and what benefit you provide to your customers. Too many small business owners think they are clearly communicating through their copy, but they aren't. Businesses evolve. Services change. And so does the market.

Often, what happens is companies add information to their websites over a period of time. The result is a smorgasbord of information that can easily confuse prospects. It’s often difficult to look at our own marketing message and see what’s really being communicated. When you’re too close to a project, it’s easy to get caught up in what you think needs to be said, rather than what prospects want to hear.

Clear copy equals more sales. When you can grab a prospect's attention and hold it, when you can get prospects to see that your services or products are the solution for them, when your copy helps prospects pre-qualify themselves, you will see an increase in sales.

In addition, we've found that when we write copy for clients, our questions and our copy help the business gain clarity about their target market and about why they do what they do. The more clear a business is on whom they serve, why they exist, and the true benefits of their services / products, the quicker they attract their ideal clients and increase revenue.

2. So do you write content for web pages, blog posts, advertisements?

We write content for websites, landing page copy, blog posts, press releases, brochures, and postcards. Most of the content we write is online and all of our copy is optimized. We do not write ad copy. We've learned to stick with what we are passionate about, what we're really good at. Advertisement copy and scripts are not our area of expertise. When businesses approach us about writing ad copy or scripts for video, we refer them to copywriters who specialize in these areas.

3. How do you write content without really knowing the business?

We are asked this question a lot. 80% of what a copywriter does is research. When we work with a client, we get to know their business inside and out. Before we write a word of content, we need to know about the client's vision, their mission, and what their goals are. We ask questions until we fully understand the client's target market; What really makes them tick? What keeps them up at night? Where do they shop? What do they do for a living? That sort of thing.

We also look at the competition and we study the client's services and products. We ask a lot of questions. Once we feel we have enough information, we do keyword research. After that, we begin writing the copy. Our discovery process helps to not only write compelling content that encourages prospects to take action, but also to minimize the amount of time spent revising the copy.

4. Do you write your copy for SEO purposes, for increased sales/conversions, or both?

Both. No matter what we are writing, we write with conversion and search engines in mind.

5. What does your "typical" copywriting project look like, and how long does it take?

Our specialty is web copywriting and for an average site (under 12 pages) our turnaround time is 3-4 weeks. It doesn't take that long to write a site, but we are often booked weeks in advance. For brochures or press releases--smaller projects--turnaround can be anywhere from a week to 2 weeks. The duration depends on the client's response time and our schedule.

6. Are your projects typically one time "makeovers", or long term relationships? Which do you prefer?

We strive to build long term relationships with our clients. Occasionally we have a one-time project, but this is rare.

7. Okay, let's say I'm sold on this copyrighting thing and I want to get started. How does the process work for a small business owner?

The first step is to find a copywriter or a copywriting company you think is a good fit for your needs and your personality. Ideally, you want a copywriter that will listen to your needs, has a solid understanding of your brand, services, products, and company culture, writes compelling marketing copy, delivers on time, and is professional from beginning to end. Take a look at previous work, check them out on social media and see what people are saying, read testimonials. Do your research before contacting a copywriter or a copywriting firm. I actually wrote a blog post about this titled 10 Questions to Ask Yourself Before Hiring a Copywriter.

8. Are there some things I can do as a small business owner to improve my own copy writing skills and/or make it easier for a professional to come in and help me later on?

Yes. You can start by going over all of your marketing copy and circling the amount of times you use the words we, our, I, my, our team, etc. Overuse of the first person is a clear indicator that your content is too company centric. Prospects don't care that you've won 18 awards for being great nor do they care about your process. They care about what's in it for them, how their lives will be better because they purchase from you. So, take out a red pen and go over your copy. Then rewrite the areas that are company centric. Focus instead on the benefits people receive.

There are many blogs that provide excellent, free advice. Those who subscribe to my blog, Copy Doodle, can learn from our info-packed posts on writing content for websites, press releases, blogs, etc. Copy Blogger and The Bloggers' Bulletin are also excellent sources for information.

I also have a product I created for those who don't have the budget to hire a professional copywriter. My web copy critique (affiliate link) is perfect for the DIY entrepreneur or a small company that doesn't have the budget.

9. I've actually had clients tell me that they don't want their website copy or pictures to look "too professional", because it won't look like they wrote it and they want to "keep it real". Personally, I don't think it's possible to look too professional, but how would you respond such a naysayer?

This is a great question. I think the type of person you described above doesn't understand what a copywriter does. I would ask them why they assume a copywriter would write something that is too professional. Professional copywriters write all sorts of creative copy, and and write differently for each company.

We don't write for our clients. We write for our clients' customers. Whether your copy is professional in tone or more conversational depends on your target market. We look for the best way to communicate with your prospects and then craft the tone of the copy accordingly.

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Michell Salater,
Founder of Sumer, LLC

Michelle Salater is the founder and president of Sūmèr, LLC, a company specializing in web copy writing, SEO copywriting, and the promotion and marketing of websites after they launch. As an avid business blogger, Michelle has grown her small business marketing blog, Copy Doodle, to be a powerful lead generation and client education tool. Recently, Copy Doodle was listed #17 out of Technorati’s 100 Best Small Business Blogs. Michelle also speaks and coaches entrepreneurs, both privately and in online classes and workshops, on how to grow their businesses online and maximize their online marketing efforts. In 2009, Michelle won the Charleston Business Journal's Forty under 40 award for her business and community leadership. Pay her a visit at: www.writtenbysumer.com!

What the Heck is SEO? Series Post 7: Link Building Strategies

10 Sure-Fire Ways to Build Quality Links to Your Website or Blog

In my last two posts in this series, we talked about the critical imortance of both links and keywords.

But once you're aware of the importance of those two things, the next question is always, So where am I supposed to get all these links from? The purpose of this post is to give you some ideas in that regard!

"Where am I supposed to get all these links from?"

Getting a link to your website can be as simple as finding a cool website or blog related to yours, emailing the owner, blogger, or webmaster, and asking "Hey, would you consider linking to my site?". Obviously, when you're just starting out with your off-page SEO and link building efforts, this can be a daunting task. And the fact is, link building is a tedious, time-consuming pain-in-the neck . But it is absolutely essential to success!

"Link building is a tedious, time-consuming pain-in-the neck . But it is absolutely essential to success!"

So where should you start? Below, I've outlined some sources of links that you may or may not be aware of, roughly in order from lower quality but easier to get to hard to get, but very high quality (I'll be talking more about link quality in an upcoming post on Page Rank):

1. Friends and contacts in your field - If you have a business with a website, chances are you have a few friends, relatives, or business associates who also have websites or blogs. Drop them a line (or better yet, call them) and ask nicely for a link! A few potential sources of quality websites in this category that come to mind are:

• Suppliers - If you sell widgets, and you buy all of your widget parts from Widget Warehouse, why not ask them for a link? After all, the more widgets you sell, the more widget parts you'll buy from them!
• Customers - Do you have a few regular customers who want to see you continue to succeed so you can continue to serve their needs? Do they have a website? There you go.
• Partners - If you install drywall, but your buddy Joe always does the framing first, and your pal Steve usually does the painting afterwards - why aren't your websites all linked up so you can share the love?

2. Online forums and communities - Are you active in any online message boards or forums in your industry? Many of these will allow you to put a link in your signature. These are not high quality links, but they couldn't be easier to get. (Note: Please do not join a forum just for the sake of link building - this is called spam and everyone hates it. Rather, join, engage, and be an active participant in these communities. You might actually learn something or make a connection that pays huge dividends. That is the point - the links are secondary.)

3. Competitors in another market - One of the Catch-22's of link-building is you need links from sites that are related to yours, but if the site is related to yours, that often means they are a competitor and aren't likely to want to help you with SEO! Ahh, but what about the competitor in another market? If you sell used cars in Tampa, why not get links from used car dealers in California and Nebraska and Massachussetts...you get the idea!

4. People who linked to your competitors - Now we're getting down to the nitty gritty. Did you know that with just a little effort, you can get a list of all the web pages that have linked to a particular website? One of my favorite tools for this is Wordtracker's Link Builder software (affiliate link - note that they have a 7-day free trial!). You just put in the URL of a website, and bam - you've got a list of all the sites that linked to them. Chances are if they were willing to link to your competition, they can be convinced to link to you as well!

5. Directories - There are millions of directories on the internet. From huge, multi-disciplinary directories such as internet yellow pages to narrow theme-specific directories such as this directory of dog poop scoopers (trust me, if there is a directory for pooper scoopers, there is probably a directory related to your industry as well!).

Directories range from free sites where you just submit your site and it shows up in a day or two, to paid services with different levels of service and exposure based on your membership level. These can be excellent places to get links.

No mention of directories would be complete without a mention of the big three. DMOZ, The Yahoo Directory, and Best of the Web (BOTW) are all large, widely respected directories that search engines have traditionally given lots of weight to*. [I also like NoMoz.org, but opionions vary on how much respect it gets from the major search engines]. These range from free but nearly impossible to get listed in (DMOZ) to very expensive but quick and easy to get listed in (Yahoo).

*Search engines have traditionally given substantial weight to links from established directories for the simple reason that search engines are robots. Conversely, well-run directories are edited by human beings, who at a minimum should ensure that your website is 1) legitimate and 2) listed in the appopriate catagory in their directory. So if the Yahoo Directory lists your site under the category Small Businesses > US > Florida > Tampa Bay > Pinellas County > Home Repair > Plumbing, Google and Bing safely assume that your website is in fact about a Plumber in Pinellas county, Florida. The concept is the same for smaller directories.

6. Chambers of Commerce - Many small business owners are members of their local Chamber of Commerce. But many of these business owners fail to take the logical next step of ensuring their business information and website are listed in the Chamber's online membership directory. Much like internet directories, Google and Bing give a lot of weight to links from Chambers of Commerce. It is almost always worth the extra time and/or additional cost to ensure a link to your website is included with your chamber listing.

7. Press Releases - Assuming you have something of interest to say about your business (a new product or service launch, a new location opening, an award you recently won, an upcoming event you are hosting or sponsoring, etc.), press releases can be an incredibly effective way to get links to your site as well as traffic. A well-written and properly distributed press release can get you mentioned in places such as Yahoo News, Google News, and industry-specific blogs and websites, and can even result in coverage of your news or event by local meda outlets. Check out my press release page for more inofrmation.

8. Blogs and Websites in Your Field - Well, duh! This kind of goes without saying at this point, but you might be surprised at how many bloggers and webmasters maintain a "Blog Roll" and/or a "Links Section" and will happily link to websites or blogs that they feel are of interest to their readers - don't be afraid to ask!

10. Guest Posting - As a small business owner, you have expert advice and experience in your industry that has value. Often, the best way to share that advice is by blogging. If you don't already have a blog of your own, start one.  And once you do, and have spent some time and energy building up the content and readership of your own blog, the next step is to look for opportunities to guest post on other blogs.

"Guest Posting is the holy grail of link-building."

Guest Posting is the holy grail of link-building. By writing a post for a respected blog in your industry, you not only get the customary link back to your own website or blog, but you also get traffic (via said link) to your site from a respected blog in your industry. And the owner of the blog gets free content that keeps readers engaged and interested in their own blog. It truly is a win-win if done correctly. One of the best resources I can offer on how to do it correctly is this e-book on Guest Blogging.

This concludes my rundown of the top ten places to get links to your website. Do you have an 11th? Or a question about how to go about asking for a link? Feel free to leave a comment below!

And stay tuned for my next post about the Top 10 Places Not to Get Links From!

By the way, have you joined The Nifty 150 yet?

How to Turn Facial Injuries Into Pure Advertising Gold

"A bouncer in Birmingham hit me in the face with a crescent wrench five times. And my wife's boyfriend broke my jaw with a fencepost. So if you don't buy a trailer from me, it ain't gonna hurt my feelings".

Anyone who can work that phrase into a television commercial is a marketing genius. So without further adieu, enjoy this little slice of YouTube heaven:



As soon as I stopped laughing and regained my composure after watching this commercial, my first instinct was to share it with my readers. But, other than the fact it's hilarious, I initially struggled to find the relevance to small business owners.

That is, until I dug a little deeper and realized that the creative geniuses behind this commercial are Rhett and Link (if you look closely, you'll see them making a cameo appearance above). The video was made for I Love Local Commercials, an advertising project aimed specifically at local small businesses. They explain it far better than I can:



The best part? The Cullman Liquidation commerical is just the tip of the iceberg! For even more funny, irreverant, and clever videos, check out the other commercials produced for the I Love Local Commercials project.

Look under "Our Commercials" and scroll down to watch them all. You won't be disappointed, and you can even call it "marketing research"!

To nominate a local business for the I Love Local Commercials project, click here.

Or don't. I don't care.

Taking Plastic: 10 Questions to Ask Before Accepting Credit Cards (Plus Free Beer)

Do you take plastic?

At some point in the life of every small business, there comes a point when your customers start expecting you to take their credit or debit cards. Let's face it, credit and debit cards are widely accepted and widely used, and people carry cash and checks a lot less often than they used to.

But many small business owners make the mistake of signing up with the first merchant account provider they find, which can result in excessive fees and processing charges, cancellation penalties, and all sorts of other headaches.

It just so happens my friend Chris Lenz does this for a living. So I asked him a few pointed questions about setting up or changing a merchant account for credit card processing. While the answers may vary according to your situation and your business model, don't sign up with a merchant provider without asking these questions and getting answers you are comfortable with.

1. How much should the average small business owner plan on paying in credit card processing fees? And how is this determined? Is it based on your personal credit score, your annual sales volume, or some other factors?

This is probably the first question that a new small business owner asks, and also one that is the most difficult to answer. First, there are multiple types of fees that fall under the “processing” umbrella. Some businesses will require terminals, or POS (point of sale) systems, that can be either purchased or rented, others will operate via the web and have associated fees, and different processors may have monthly or annual fees for various other reasons.

Then there are the true “processing fees” for accepting the credit or debit card as payment. These fees will vary based on a multitude of factors including business type, how you accept payment (in person vs. over the phone or internet), and to a degree sales volume. These fees are in large part determined by the rules established by the associations themselves (Visa, MasterCard, etc).

As a general rule, if you are paying more than 2.5% per transaction in true processing fees, or more than 1% per month in monthly charges in addition to your processing fees, you should get an analysis done and see if it makes sense to switch to a new processor or a new plan with your existing processor.

2. Are there generally start-up costs or monthly fees associated with having a merchant account?

Most, but not all, companies do have some sort of upfront fees for starting service. These vary widely and are often negotiable. This is also true with monthly fees. As we move further into the world of paperless offices many companies now charge a fee for a paper statement, but will often email statements for free.
Some types of accounts, most notably e-commerce, will require a monthly fee because of the technical necessities of how they work.

3. How do merchant accounts compare to services like PayPal and Google Checkout? At what sales volume does it start to make financial sense to upgrade from one of these to a full-blown merchant account, and how much money can a small business owner save on fees? 

PayPal and Google Checkout are great services for merchants that have a relatively low sales volume and do e-commerce or use a virtual terminal. However they do have drawbacks. The main one that I have found is that they try to have a “one-size-fits-all” rate structure for all merchants, which can end up costing you more in transaction fees. As a guy who is 6’5” tall, I can tell you that one-size-fits-all rarely works!

If your business is solely or primarily e-commerce than these options should be offered, but only as part of your overall payment package. In my opinion, you should still use a processor for your credit card transactions, and offer these a secondary payment options for people that want to use them.

As far as the amount you can save on fees, this obviously depends on your sales volume. For example: If you process $100,000 per year and you're paying 3.5% in fees, you could save $1,500 per year with a merchant account that only charges around 2%. Obviously, every situation is different, but it pays to do the math!

4. Are there any risks associated with having a merchant account? Can it ruin your credit or hurt your business in some way if something goes wrong? Are there any regulations or safeguards small business owners should follow or have in place when handling their customers' credit card numbers and personal information?

The main risk for business owners has to do with identity theft.  According to the rules of the game as set forth by the associations, if a customer’s information is stolen it is ultimately the responsibility of the business owner. There are typically fines involved; on average, each compromised account costs a small business owner just over $200.

The industry has established rules, known as PCI Compliance, that must be followed. These rules pertain to your equipment and how you may handle credit card information on a procedural level. For example, do you store credit card information? If so, do you have a policy on where it is stored and who has access to it?

5. Are there different rules or fees associated with credit versus debit cards? What about between Visa, Mastercard, Amex, and Discover? Are there different processes or fees associated with in-person versus online versus telephone transactions? 

Yes, yes, and it depends! There are numerous rules and fees based on business type, how you take the information, average ticket, and many other factors. 

6. Is it better to have a machine to "swipe" cards, or to use a web-based terminal to process credit cards?

Although it is typically both less expensive and less risky to take cards face-to-face (swiped cards), there are some business types and some occasions where this is not feasible. In those circumstances your processor will need a thorough understanding of your business in order to offer the best advice. This is where a lot of small businesses go wrong. They sign up with a processor and end up with a payment system and/or a rate structure that doesn't fit their business model. 

7. For small businesses who conduct business through their website, are there any special considerations to keep in mind when setting up an online shopping cart?

When setting up a website with a shopping cart it is necessary to use a gateway to communicate with your processor. Although most processors require that you work through a third party gateway, this can be cumbersome, especially if you have an issue down the road. Also, not all shopping carts work with all gateways. For this reason I recommend selecting a merchant service provider early on to ensure that all your systems work together. Since I am a big fan of one-stop shopping, I recommend using your processor’s gateway service if they offer one. 

The nuts and bolts of how it all works on the back end between your shopping cart, your gateway, your processor, and your bank can obviously get complicated. That's why it is so important to have a customized plan from a processor who knows and understands your business model.

8. I'm a fairly smart guy, but even I can't decipher my merchant account statement. For someone who already has a merchant account, what are some things they should look at on their monthly statements to determine if they're getting ripped of or just to decide if it's worth the hassle to change to a new plan or a new company?

I spend all day reading statements, and sometimes even I have trouble! Many processing companies do not want you to understand what you are looking at, because the more you know the stronger you are going to be at negotiating with them, or understanding when you are truly offered a better program. If you see your rates go up with no explanation, or if you have not had another company review your statement and offer a competitive bid in several years then it is probably time for a review.

Most importantly, changing processors should not be a hassle! If you work with a reputable company then your existing representative should be happy to sit down and review your statement to answer any questions. And, if a new salesman is trying to win your business and won’t take the time to answer your questions then you need to run!

9. Speaking of changing to a new company, how difficult is that to do, and what are some things small business owners can do to make it a smoother process?

The number one mistake I see over and over again is business owners not knowing if they are still under contract with their existing company. Although most reputable processors are very transparent with their terms and conditions, some still try to use the fine print to hide this detail.

If you do sign a new contract while under contract with a previous processor, you will almost always incur additional fees. Most importantly, if a salesman tells you that there is “no term” or “no termination fee” ask to see something in writing. Too many times less than reputable salesman say whatever they think is necessary just to close a deal.

10. Any parting thoughts or words of wisdom for the small business owners who will read this?

The one thing every business owner needs to know, and I’m sure everyone reading this now understands, is that there are few easy answers when it comes to merchant services. Every business is different, and every solution needs to be customized. As much as we all want quick and easy answers this is one area of your business where you need to take your time.

If you speak to a salesman whose only question is “what’s your rate?” or who doesn’t ask as many questions about your business as you ask about his, then they are not really looking out for your best interests. 

When looking for a new company ask yourself, did this person take the time to really understand my business? Were my questions answered in a manner I understood? Most importantly, am I comfortable with the person sitting in front of me? If you can’t answer “yes” to all these questions then keep looking!

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Chris Lenz is a charter member of The Nifty 150 and works as a sales rep for one of the country's leading credit card processors. He will quite happily sit down with you over a beer and review your existing merchant statement as well as your business model and help you save money on processing fees. Give him a call at 727-417-9386 or fill out this this form to get in touch. Tell him you found him through The Nifty 150 and he will even supply the beer! (Right, Chris?)

Something Small is Coming!

Since I started this blog, my goal has been to grow my readership.

A logical measure of readership for most bloggers is their number of subscribers. But I see an inherent conflict there. If the purpose of a blog is truly to foster a community of like-minded individuals, then at some point your blog becomes a victim of its own success. Copyblogger proudly displays the fact that they have over 136,000 subscribers. Darren at ProBlogger boasts over 159,000.

I salute them and admire them for their talent, their art, and the time and effort thay have invested to create such a loyal following. But honestly, how much real interaction can you have with 136,000 readers? Can you really get to know 159,000 people and help them succeed? Maybe. Maybe not.

British Anthropologist Robin Dunbar has suggested that human beings are wired to truly interact with a community or tribe of only around 150 individuals.

(I credit Seth Godin for writing about Dunbar's Number in Linchpin and getting me started down this train of thought.)

What train of thought you ask?

Over the next couple of weeks, this blog is going to become The Nifty 150.

Want to read my blog? Fine. Stop by anytime.

Want to truly connect with a community of like minded small business owners and marketers, get my content delivered to your email inbox, and receive special members-only offers and ideas? Then you'll need to join the Nifty 150!

The Nifty 150 is a group (limited to 150 members) of subscribers to this blog who are invited to connect, interact, guest post, and share ideas with other members through comments and other means of discourse. It's kind of like that table in high school where all the cool kids used to sit. Pull up a chair!

The Empty Inbox Challenge

I have always been a huge proponent of keeping an empty email inbox, and I have found it very effective to look at emails with a very black and white lens - you either need to take action now, or save the task related to the email for some future date. Either way, the email should be moved or deleted.

But over the past year, I have fallen off the wagon. Badly. Currently, between my three active email inboxes, I have over 4,000 emails sitting there. The vast majority of these have been read and either need to be deleted or moved to a to-do list somewhere. But the sheer volume is overwhelming.

Google recently acknowledged this growing problem with their roll out of the Priority Inbox in GMail. But I've had a hard time integrating Priority Inbox into my workflow.

Today, I stumbled on a nifty tool called Good To Do. It is a simple, bare-bones online to-do list. And one of the features I really love is the ability to simply forward an email to your Good To Do account (i.e. wednesday@goodtodo.com) and have it automatically become an active "To-Do" for a particular date. Thus the email: 1) becomes a more concrete action item with a due date assigned, and 2) can be safely deleted or archived from your email inbox, thus reducing the clutter.

Check out their demo video below. I have no affiliate relationship with Good To Do. I'm not even sure if they have an affiliate program. This is just one of those things that was too good not to share with my readers.



The Challenge: Use one of the tools above to clean up your inbox and leave a comment on this post with the details. The person who reduces the most clutter (i.e. gets rid of the most emails from their inbox) using either of the above tools and shares their story here gets a free hour of SEO consulting for their website.

Here's to an empty inbox!